closed for the holidays

Shipping & Returns

Returns & Exchanges

I accept exchanges if the item is still in brand new condition on a case by case basis. Exchanges will be honored if you contact us within 14 days of receiving product.

Conditions of Exchange

I will email you a return slip to the email provided associated with the order. Once receiving the item, an exchange can be provided with credit or an item of equal value.

Shipping

Orders will usually ship within 7-10 business days of receiving cleared payment. All orders will ship to your PayPal address or address provided in Shopify unless other arrangements are made. U.S. Orders below 13oz will ship USPS First Class unless you have upgraded to Priority Shipping. U.S. orders over 13oz will ship Priority Mail. All orders include tracking.

If orders have been purchased under Made-To-Order, please allow 10-14 business days to process as they are custom made.

I am not responsible for packages once I have delivered them to the post office. If you would like to purchase insurance, contact me before purchasing.

If you have any questions or concerns, please email us at hello@shop31suns.com.